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As urban renewal shifts its focus from expanding urban development to improving the quality of existing buildings, the concept of “better homes” is extending beyond newly built residences to encompass the upgrading and renovation of existing housing. This year, for the first time, China’s Government Work Report explicitly called for the development of “better homes” that are safe, comfortable, green, and smart, charting a new course for the renovation of aging residential buildings. The subsequent Central Urban Work Conference further emphasized the need to advance urban renewal initiatives with a focus on high-quality development. Against this backdrop, Otis is addressing the growing demand for elevator modernization in residential communities. At this year’s China International Import Expo (CIIE), Otis officially unveiled the Gen3™ Comfort smart elevator, specifically designed for modernizing aging elevators. With a comprehensive, integrated solution, the new offering helps elevate the overall quality of residential living.
The Gen3™ Comfort smart elevator is more than a simple replacement for outdated equipment. Guided by a people-first philosophy, it offers a one-stop service covering customized solutions, project management, and ongoing maintenance. Its design focuses on four key priorities: age-friendly features, intelligent technologies, environmental sustainability, and accessibility, directly addressing residents’ growing expectations for safe and convenient mobility in older residential communities.
The elevator features a taller, more spacious car, larger control buttons, and clearer signage to better accommodate the needs and habits of older passengers. Standard features include a sterilizing fan, ReGen™ regenerative drive technology, the Otis ONE® Internet of Things (IoT) platform, and a high-power door operator, delivering comprehensive performance upgrades across multiple dimensions.
To enhance the passenger experience, the Gen3™ Comfort smart elevator combines warm wood-grain finishes with inviting lighting to create a welcoming, home-like environment. Noise-reduction technology further improves ride comfort.
Safety is equally central to its design. The elevator is equipped with a 24-hour steel belt monitoring system and a permanent-magnet synchronous gearless machine. Designed to exceed national standards and meet the E3 safety standard, it also comes with a 20-year assurance commitment, providing long-term peace of mind.
Energy efficiency is another key advantage. The ReGen™ regenerative drive system can deliver energy savings of up to 75%. In addition, the complete elevator system has received Environmental Product Declaration (EPD) certification, supporting the transition toward greener, lower-carbon development.
To meet the specific needs of residential communities, the Gen3™ Comfort smart elevator incorporates accessible design features to facilitate the movement of wheelchairs and stretchers. An optional AI camera can automatically detect and prevent electric scooters from entering the elevator car, helping reduce potential fire hazards. An Automatic Rescue Operation (ARO) system further strengthens emergency response capabilities.
Powered by the Otis ONE® IoT platform, the elevator’s operating status can be monitored around the clock. The system can also integrate with building access control systems to automatically call the elevator in advance, making coming home and heading out smoother and more convenient.
Otis Gen3™ Comfort Smart Elevator
With support from China’s ultra-long-term special treasury bond program, the modernization of aging elevators in residential communities is gaining momentum. Combining safety as its foundation with technology as an enabler, the Otis Gen3™ Comfort smart elevator helps bring the vision of “better homes” to existing residential buildings, enabling residents to enjoy a modern living experience that is safer, more comfortable, greener, and smarter.
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