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Recently, the Otis Global R&D Center team has officially moved into the China Regional Headquarters office located in Qiantan, Pudong, Shanghai, marking the first-ever integrated convergence of the R&D function, headquarters, high-speed elevator center and business teams.
Since the new office building was put into use in March this year, the Qiantan premises has become a key hub for Otis in China. With the relocation of the R&D team, the building now brings together the China Regional Headquarters, Global R&D Center, High-speed Elevator Center, as well as local business, operation and functional teams. The addition of the global R&D team represents an in-depth integration of talent, technology and strategy, which will deliver products and smart solutions that better meet customer demands with more solid R&D "hard power" and more agile market response.
At this year's 8th China International Import Expo, Otis unveiled a series of flagship new products — the inspection embodied intelligent agent, Smart Cab Super Elevator II, and Gen3™ Comfort, the industry's first aging-friendly smart elevator. All these products are fully developed by the Otis Shanghai Global R&D Center, deeply integrating AI interaction, AI recognition and intelligent algorithms. While enhancing product safety and user experience, the personalized functional design further endows the products with humanistic care and immersive experience.
The Shanghai Global R&D Center actively responds to local demands, and collaborates with business teams to develop customized functions. It not only accurately aligns with the modernization upgrading trend of China's elevator industry, but also strives to bring users a safer, more considerate and smarter riding experience. As the industry's first aging-friendly elevator, the Gen3™ Comfort smart elevator is developed based on the Otis Gen3™ platform. Its barrier-free design, aging-friendly care and child & pet-friendly concepts all stem from the R&D team's in-depth insight into the market and user feedback.
Otis' technology R&D center in Shanghai is the largest R&D center under the Otis global network, gathering hundreds of engineers who continuously promote the R&D and application of digital technologies throughout the full lifecycle of elevators. In 2024, it was awarded the certification of "Global R&D Center of Multinational Corporation". In early 2025, a delegation led by Shanghai municipal leaders visited the center for investigation, and spoke highly of its digital achievements and global service capabilities.
With the full physical convergence of the Global R&D Center, China Headquarters, High-speed Elevator Center and business teams, Otis will further integrate technology, strategy and market resources, give full play to the synergy effect, and provide more outstanding services and experiences for customers, partners and passengers.
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